Cancelation Fee for Gen 5
I am a disabled 63 old male that lives in a rural area that had only Hughes Net for internet. I signed up over 2 years ago and could not use the internet after 3 PM; after multiple calls to the help...
Forum Discussion
I live where there is no cell service so that is not an option. When I had the older generation Hughes net, which I had for 2 years, I was able to use my cell phone on wi-fi; but was not that great and after 3 PM I had basically no internet. Hughes' solution was for me was to go to their newest and greatest Gen 5 technology. Before I signed up I specifically asked the rep would I be locked in for 2 more years and she said "no I would not." The Gen 5 was worse than the Gen 3 in my opinion and was no solution. I needed to be able to talk to my physicians and health care providers but was not the case with Gen 5. I have documented 34 calls into the support staff and basically several of them said "we have issues with Gen 5." My whole point is that we should not be held accountable for a service that was not what was claimed, as California ex-clients are expressing in their action against Hughes.
I know what you mean I have a gen 5 and it is the worse junk I have ever had and the service is nonexestance. my speed is 1.2 Kps and they tell me its 10 mps my advice is stay away from huges
You know, many of us live in rural areas. In fact, I bet most of Hughesnet's users live in rural areas where there are either no other choices for internet, or the other choice(s) are rubbish and/or very expensive. I have Verizon wireless available: it is expensive and it is rubbish. Hughesnet works very well for me and for a great majority of its customers. Perhaps it doesn't work as well for you, and if so you should try to fix the issues you have. But you are doing people with limited choices a disservice by telling them to discard something that may very well work fine for them.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
GRAJNISH wrote:I know what you mean I have a gen 5 and it is the worse junk I have ever had and the service is nonexestance. my speed is 1.2 Kps and they tell me its 10 mps my advice is stay away from huges
HughesNet works well for the majority of customers, including myself.
And, if you would like to address the alleged speed issue you should post in Tech Support.
