Forum Discussion

aria's avatar
aria
New Poster
2 years ago

cancel repair service

i tried to cancel repair service and it just changed it from express repair to basic repair and is now charging me for that.

please cancel all repair service as i cannot get that service as I do not have phone service at this time

no cell phone service here

Performance
  • GabeU's avatar
    GabeU
    2 years ago

    Since this is more an account related issue, it might be a good idea to repost this in the "myAccount and Billing" section. 

  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! I was able to take a look into your account, and it seems there is currently no active work orders. There was a $4.64 credit to your account from a previous technician order, and you won't be charged. Please let us know if you have any more questions!

     

    Thanks,

    Remy

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    2 years ago

    Since this is more an account related issue, it might be a good idea to repost this in the "myAccount and Billing" section. 

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    aria,

     

    Thanks for reaching out! I was able to take a look into your account, and it seems there is currently no active work orders. There was a $4.64 credit to your account from a previous technician order, and you won't be charged. Please let us know if you have any more questions!

     

    Thanks,

    Remy

    • thegirlshehack's avatar
      thegirlshehack
      New Poster
      2 years ago

      Hi, 

      Would you happen to have the address where equipment is returned? I am having to move out of state in a bit of an unexpected hurry. I tried to get the return equipment box mailed but they state must cancel service first then a 10 busines

  • thegirlshehack's avatar
    thegirlshehack
    New Poster
    2 years ago

    Notably, I am continually cut off even trying to use this board to get an answer!!!