Forum Discussion

AP's avatar
AP
Freshman
8 years ago

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
  • AP's avatar
    AP
    8 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

BirdDog's avatar
BirdDog
Assistant Professor

AP, there have been several people in the past with similar problems when accounts were merged. It will be at least Monday before an official rep can respond but this is the best place to get help for your situation.

Amanda's avatar
Amanda
Moderator
8 years ago

Good morning AP,

 

Welcome to our community! We've already located your account and will take a look at what is going on. Thank you for reaching out to us

 

Amanda

  • AP's avatar
    AP
    Freshman
    8 years ago

    Hi Amanda,

     

    Thank you for checking in. Any news yet?

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Hi AP

       

      Yesterday I was able to confirm that I could see the invoices for one of your accounts (last bill was $29 and change I believe) when logged in as a simulated version of your billing account. Were you looking to see  all of your accounts billed in one place? Since these accounts were under a different name it is difficult to find them all. You may need to send me a private message with the account numbers you need to see invoices for.

       

      Thanks

      Amanda

      • AP's avatar
        AP
        Freshman
        8 years ago

        Yes I do need to send you a private message. How do I do that?