Forum Discussion

AP's avatar
AP
Freshman
8 years ago

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
  • AP's avatar
    AP
    8 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

Amanda's avatar
Amanda
Moderator

Good morning AP,

 

Welcome to our community! We've already located your account and will take a look at what is going on. Thank you for reaching out to us

 

Amanda

AP's avatar
AP
Freshman
8 years ago

Hi Amanda,

 

Thank you for checking in. Any news yet?

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi AP

     

    Yesterday I was able to confirm that I could see the invoices for one of your accounts (last bill was $29 and change I believe) when logged in as a simulated version of your billing account. Were you looking to see  all of your accounts billed in one place? Since these accounts were under a different name it is difficult to find them all. You may need to send me a private message with the account numbers you need to see invoices for.

     

    Thanks

    Amanda

    • AP's avatar
      AP
      Freshman
      8 years ago

      Yes I do need to send you a private message. How do I do that?

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        AP,

        Click Amandas name, then click, "Send Message" on the page that loads.  You will recieve a notification if she replies via PM.  If she does, to open the reply, click the Mail Icon beside Notifications and then click the "Subject" line to read the PM and send another reply.

        Thanks,
        C0RR0SIVE