Forum Discussion

AP's avatar
AP
Freshman
8 years ago

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
  • AP's avatar
    AP
    8 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

maratsade's avatar
maratsade
Distinguished Professor IV
AP wrote:

Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....

 

Getting frustrated again. 

 

AP

I totally understand your frustration. Have you tried sending a PM to Liz?

Liz's avatar
Liz
Moderator
8 years ago

Hi AP,

 

I'm sorry for this delay, let me poke Amanda regarding your concern.

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi AP, 

     

    Please check your PMs, I've sent you a message there regarding your concern.

     

    • AP's avatar
      AP
      Freshman
      8 years ago

      Thanks Liz. Just sent a reply. Sorry for the delay on my end.

      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Hi AP

         

        We've been looking into this and I think it is best we do this over the phone, there are so many variables going  on!  Can you PM me your availability tomorrow and best contact phone so I can have someone on the team reach out? 

         

        Thanks

        Amanda