Forum Discussion
CASE NUMBER 125559474
My internet connection was down more than it was up so I called for assistance (the connection was flip flopping between Network 5 and Network 6). The tech I was talking to ran his tests and conclude...
I did contact the office and THEY told me to come here to the community and to use the ID that I am using. I figured it wouldn't matter much because I still had to enter a password that isn't public.
It's likely that they meant to use your ID to sign up, not as a Community name. I don't know if it's the same now, but you used to have to use your account number to be able to create an account, so this is why they would have said that, but again, not as your Community name.
Hopefully a rep can help you to change it if you can't find a way to.
