Forum Discussion

SockelL's avatar
SockelL
Freshman
4 years ago

Change name on billing

I've contacted HughesNet twice to get name on account updated to my new married name. Each time I log in, website still shows old name under billing address line. Tried to edit this and everything is editable except name field (which is wrong). Last time I called them, was told name had been updated in their records but it takes extra time for website to reflect the change. That has been months ago. What does it take to get the website updated?

Name change
  • SockelL's avatar
    SockelL
    4 years ago

    Yes, someone updated it over the weekend so everything is now correct. 

    Thank you!!

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning SockelL, 

     

    I see it's your first post here, so welcome to the community! Is your name still not updated now? I'm not seeing where it isn't, so if something still appears incorrect, please take a screenshot of where the name hasn't updated and send the screenshot privately to me.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • SockelL's avatar
      SockelL
      Freshman
      4 years ago

      Yes, someone updated it over the weekend so everything is now correct. 

      Thank you!!

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Great, thanks for letting me know. Have a great rest of your week!

         

        -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Hopefully the HughesNet reps on this site can fix this for you.  They're here during business hours M-F. 

     

    SockelL wrote:

    I've contacted HughesNet twice to get name on account updated to my new married name. Each time I log in, website still shows old name under billing address line. Tried to edit this and everything is editable except name field (which is wrong). Last time I called them, was told name had been updated in their records but it takes extra time for website to reflect the change. That has been months ago. What does it take to get the website updated?