Forum Discussion
Data Plan upgrade delays
FordGuy,
Thanks for reaching out! Upon taking a look into the account and following up on the case, it seems a representative did indeed escalate this issue, and it's currently being looked into. It appears one of our representatives reached out to your phone number on file, and left a message with instructions on how to call us back. Please let us know if you received this voice message!
Thanks,
Remy
Finally My Data Plan got updated however I do not understand all the charges/credits on my bill. I also see no evidence of any Data Token [complimentary or purchased] be applied or used.
FordGuy,
Thank you for reaching out! It's great to hear that the proper changes have been made. I'm able to confirm the complimentary and purchased tokens were both added and used within the same day of being added to the account. Which billing charge are you referring to?
Thanks,
Remy
Well, I was monitoring the account fairly closely and I did not see where any tokens were added nor used. What date was that? and why does it not show in Data Usage? In terms of billing charges- All of the charges, credits listed. As I understand it we had already paid for December in advance so only the $5/month increase prorated for the nine days left in the billing cycle.
FordGuy,
It seems the credit was placed on the account by the team handling your case. It accounts for the 13 days you were having issues. It appears the charge is related to proration from the upgrade issue and your data token purchase. The data token you purchased was added and consumed on the 19th, where you consumed a total of 5.6GB.
Thanks,
Remy
