Forum Discussion
I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
2 Replies
Your best bet is to wait for one of the HN reps on this site to reply to your post and investigate the case. The reps are typically around M-F (except holidays) from 9 to 5 (or a little later). Hopefully they'll get back to you today or tomorrow.
Brandonp2216,
Thank you for reaching out! I see this is your first post. Welcome to the Community! We'd love to help out further with this, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
