Forum Discussion
Deceptive GEN5 Upgrage Practice, or lack of upgrade.
I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
Good morning jlantz,
Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.
Good morning jlantz,
Welcome to the community and thanks for posting. We certainly do want to upgrade you to Gen 5. This is definitely an unusual occurrence, and after reviewing your account's case notes, I'm seeing our agents' reports and copies of the error they're getting when trying to process your upgrade.
If it's OK with you, I'd like to try upgrading you myself to see if this particular error persists. If it does, I can escalate this to our billing team here at corporate. If it comes to that, I will also credit your account while we work on resolving this for you.
Looking forward to hearing back from you.
THANK YOU LIZ!!!!!!
Yes, I would love if you upgrade me... I want the 50g plan and I want to lease the new equiment.
Im still pretty frustrated that Hughes does not have a way to escalate a consumer problem on the phone, and leaves a person to have air their problems in a public forum until it causes someone to care enough to help.
