Forum Discussion
Double-dipping payments on bill
I'm on autopay and Hughesnet scooped my card for two payments in February. When I called in regard to this I was informed that I could either get repayment in 7 days or a credit for next month. Consi...
It's an accounting error. But for the delayed refund, blame the banking industry, not HughesNet.
Companies issue credits immediately. The banks themselves sit on that money for up to seven days in order to make interest on it before it's actually refunded to you.
Only very large companies, such as Amazon, issue credits directly to their customers. Most companies, including HughesNet, go through a bank.
"you're sitting on other people's money."
Dude, I'm a subscriber. I'm not sitting on your money; neither is Hughesnet. You'll get a refund when the bank releases your money, and continuing to carp about the issue won't get you your refund any sooner.
There's nothing unusual or unique to this company in this process. It's simply the way accounting works.
Bob Cratchit overworked or is it just an excuse for using other people's money interest-free for a period of time?
Nonsense.
By the way, both dips into my account occurred in a week.
