Forum Discussion
Double-dipping payments on bill
- 2 years ago
It's an accounting error. But for the delayed refund, blame the banking industry, not HughesNet.
Companies issue credits immediately. The banks themselves sit on that money for up to seven days in order to make interest on it before it's actually refunded to you.
Only very large companies, such as Amazon, issue credits directly to their customers. Most companies, including HughesNet, go through a bank.
- 2 years ago
"you're sitting on other people's money."
Dude, I'm a subscriber. I'm not sitting on your money; neither is Hughesnet. You'll get a refund when the bank releases your money, and continuing to carp about the issue won't get you your refund any sooner.
They do it every month to me and then make me pay a $25 fee on top of that!
You're on a thread that's 2 years old. If you're having a problem with billing, go to the Account & Billing section and create a ticket there. The reps on this site will look into it for you.
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