Forum Discussion

big41's avatar
big41
Freshman
6 years ago

EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

I AM BEING CHARGED $145.00 FOR ETF I NEVER AGREED TO THIS CHARGE HUGHES NET INTERNET VOIDED THERE CONTRACT  BY NOT GIVING ME THE INTERNET SPEEDS THAT WERE EXPECTED ALSO HUGHES NET INTERNET DOES NOT S...
Early Termination Fee
big41's avatar
big41
Freshman
I wanted to cancel but did not agree to the etf I cancelled because slow speeds ,gaming,and phone booster This is clearly on your end I paid my bill each month expecting internet that would be useful for what I needed however that was not the case
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

"I wanted to cancel but did not agree to the etf"

 

You agree to the terms of the service agreement (including the ETF) when you accept installation of the service. 

 

See http://legal.hughes.com/

  • big41's avatar
    big41
    Freshman
    6 years ago
    Hughes net did not provide me with fast internet and internet that would work for what I needed
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Read the subscriber agreement:   "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy."

       

      http://legal.hughes.com/SubAgree-03-16-17.cfm

       

      • big41's avatar
        big41
        Freshman
        6 years ago
        In addition why was I never told when I signed up that I couldn't use Hughes net internet for gaming or cell booster ??