early termination fee RE: Doran H.
Chris I will have you my serial number as soon as I get home. I am having the exact same issue. Note: This conversation was created from a reply on: Early Termination Fee.
Forum Discussion
Hi Doran,
I made a request to review your sales call and have just received the results. Here is what was found:
Due to the results of your sales call review, we can conclude that our service contract information was provided to you. So any fees incurred to cancel are valid. The 10 month agreement part was not mentioned either, so I am not sure where you may have heard that info. Maybe with DirecTV?
- Chris
I made a request to review your sales call and have just received the results. Here is what was found:
After reviewing this call, the agent does inform the customer that there is a 24 month agreement by reading the disclosure in the final terms and conditions. The customer never probes further about a term length at any other point in the call, so this was the only time it was discussed. Additionally, this customer was set up under a low fill beam and there is never any mention of a 10 month promotion for this customer in regards to the package price.
Due to the results of your sales call review, we can conclude that our service contract information was provided to you. So any fees incurred to cancel are valid. The 10 month agreement part was not mentioned either, so I am not sure where you may have heard that info. Maybe with DirecTV?
- Chris
