Early Termination Fee
Cancellation Policy : i got service the first of August, living in a small lake cabin until we could find a house to buy. Only recently I realized that I had a 2 year contract. Nothing was mentioned ...
Forum Discussion
jghsilo,
The forum moderators here, Katie, Chris, Amanda, and Liz are corporate employees, they work under ECC (Executive Customer Care) which is the highest level. So only they will really be able to have your sales call reviewed, phone support doesn't have the capacity, or capability to request sales calls.
But, as I stated earlier, they will need either a recent case number, or the modem serial number, in the event that they can't locate your account by the account information you are using to post here.
If found that you was lied to, or found that they didn't provide information about a two year contract, they will give you a case number on here, to reference for an ETF-free cancellation most of the time.
The forum moderators here, Katie, Chris, Amanda, and Liz are corporate employees, they work under ECC (Executive Customer Care) which is the highest level. So only they will really be able to have your sales call reviewed, phone support doesn't have the capacity, or capability to request sales calls.
But, as I stated earlier, they will need either a recent case number, or the modem serial number, in the event that they can't locate your account by the account information you are using to post here.
If found that you was lied to, or found that they didn't provide information about a two year contract, they will give you a case number on here, to reference for an ETF-free cancellation most of the time.
