Hi jghsilo,
We have received feedback from our sales call review request. Here was my message to them:
"We have a customer that claims during their sales call, no mention of a contract was brought to their attention. In their own words as reported on the community:
i got service the first of August, living in a small lake cabin until we could find a house to buy. Only recently I realized that I had a 2 year contract. Nothing was mentioned when I called and got the info from customer service. I have read the comments about this issue. Evidently it is an accepted process NOT to tell the new customer about the contract prior to getting service. Once the service is installed, then they have you! I would have never agreed to a 2 year contract. So what are my options now? There is no signed contract, only information after the install. Unlike a lot on this site I have no complaint about the service. I need to discuss the early cancellation fee with someone. Thanks
Can we have this looked into. Typically the sales agent should bring this up in conversation and during the T&C at the end of the call."
Their response:
"After reviewing the call, the agent covered all disclosures that informed the customer that the service had a 24 month agreement. The customer never asks for further explanation of the agreement."
The results of the review show that all pertinent info about our 24 month agreement were made clear to you during the sales call. This is concluded and confirmed once our agent comes out to your house and finishes the install. Before they leave they will have you sign off, which confirms to us that everything was done properly and is working to your satisfaction before they depart. So any fee's incurred due to cancellation are valid. If you have anymore questions or concerns feel free to let me know.
Thank you,
Chris
