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arielgipson96's avatar
arielgipson96
Freshman
4 years ago

EBB Program benefits Being transferred without consent

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hugh...
Remy's avatar
Remy
Moderator
4 years ago
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arielgipson96,

 

Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

 

Thanks,

Remy

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago
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USAC contact info:

 

Emergency Broadband Benefit Program

Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (833) 511-0311
Email: EBBHelp@usac.org

 

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Program benefits Being transferred without consent","id":"message:135864","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:135402"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:135864"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135864"},"body@stripHtml({\"truncateLength\":200})":" I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hugh...","body@stringLength":"605","rawBody":"

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hughesnet. Well, I received a letter dated the 23rd that my benefits were being transferred and my services would be shut off. I'm confused. Live chat won't help me saying they aren't equipped to do so. I'm upset because supposedly this was taken care of. Now it isn't. I did not give permission for this. I do not want this. I call and they say they don't see it reflecting on my account. Someone help.

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USAC contact info:

 

Emergency Broadband Benefit Program

Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (833) 511-0311
Email: EBBHelp@usac.org

 

","body@stringLength":"202","rawBody":"

USAC contact info:

 

Emergency Broadband Benefit Program

Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (833) 511-0311
Email: EBBHelp@usac.org

 

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arielgipson96,

\n\n

 

\n\n

Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

\n\n

 

\n\n

Thanks,

\n\n

Remy

","body@stringLength":"422","rawBody":"

arielgipson96,

\n\n

 

\n\n

Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

\n\n

 

\n\n

Thanks,

\n\n

Remy

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