Forum Discussion
Fewer plans in my area
So I was checking the Hughesnet plans for my area, always hoping one day I'll see the Ultra plan there, and noticed my plan is gone from the list. Now there are only 2 plans left for my area: 5 gigs and 10 gigs. My plan is the 15/50 plan, and this is no longer offered.
** How does Hughesnet decide what plans to offer and why are some removed?
**If a plan is not offered, a customer can't purchase it anyway?
**I won't lose my current plan, right? 10/50 would not work well for me, and 5/50 is just....NO.
Yes, I am feeling whiny, and that option is not provided under the "Sentiment" emoticons. Tragic.
** How does Hughesnet decide what plans to offer and why are some removed?
**If a plan is not offered, a customer can't purchase it anyway?
**I won't lose my current plan, right? 10/50 would not work well for me, and 5/50 is just....NO.
Yes, I am feeling whiny, and that option is not provided under the "Sentiment" emoticons. Tragic.
- Plan offerings are going to vary by beam capacity. I have the Ultra plan and that is no longer offered in my zip but I still have that plan.
I'm sure plan offerings will expand when J2 comes online . - I'm hoping that too! Rooting for the Ultra plan to come to town. :)
- Sounds like your beam is so full that they are reducing the plans and available monthly allownace for new customers on the beam.
- More people are moving in to the area, so that's probably what's going on. I need to start a "back to the city" movement. All of these people need to GO. They use my water and my beam, for pete's sake.
- Doubt it's your location in particular... Each beam covers several hundred square miles...
Here is the beam 13:
Looks like I share my beam with a bunch of perch, bluegills and salmon.
- Gwalk,
Look like 50% of your beam is waterlogged. - It's for the submarines.
There is a sunken WWII sub out there too.
Muskegon is also homeport the restored USS Silversides. (lots of place to bump your head in there)
- Thanks for your excellent questions – we’re happy to provide you with a little more color on what is going on in the network. Our engineers have been performing miracles in upgrading our system and ground infrastructure to increase network capacity for all of our customers. In some beams, however, we have reached a loading level which we think is optimal and where increasing the load may result in a degradation of service for all customers. In these cases we have been restricting new customer sales and withdrawing some plans from the line up since they require a higher than average capacity allocation. There is no impact to existing customers from these plan changes so there is no danger that you will be forced to change plans. However relief is in sight! On December 18th we launched our newest satellite, Echostar XIX and we are working hard to bring this into service. Echostar XIX has expanded geographical coverage and a lot more capacity and we are working on updating our service plans and will be making some announcements about that over the coming weeks. You can check https://www.hughesnet.com/gen5 from now until then for updated information.
- Mike Cook, Senior VP Hughes
