Forum Discussion
First billing?
Ok, now I'm getting worried. I switched from Gen 4 to Gen 5. Reason: I read on the Intenret, that it's going to be 5 dollars cheaper / month to go from Dish to Hughes. At Dish, no one ch...
stevef wrote:I'm also worried because of the rental fee thing. I read it's $4.99. Is it though? I'm not sure, as the salesman didn't tell anything about it.
The lease fee for Gen5 equipment is $14.99 per month. And yes, the lease fee is every month. It appears, however, that you may be getting a $5 discount every month. A rep will have to verify that.
stevef wrote:Wher do I turn off auto-paying? Why is it even turned on now? Obviously if they charging my card randomly, then I can't have it turned on.
You have to call to request invoice billing. 866-347-3929. Please be aware that there is a $5 fee for invoice billing.
stevef wrote:Can a company collect Property Tax? Isn't that a local government's job? I never seen any company collecting it. Sales Tax is different. But I see even that got callected, so what is "Property Tax" that companies collect?
HughesNet must collect the taxes that are required by law.
stevef wrote:I seen 49.99 for the cheapest one, yet it's 59.99 on the website. So, if it's $59.99, and the Lease is $14.99, + paying sales tax, then how is this going to be cheaper than paying $72?
Judging by the breakdown, you may have a $10 credit per month off of the Service Plan cost.
stevef wrote:But no contract to read and sign? Terms of service? User agreement? We read of signed nothing of those. No one sent us any paperwork, not even a PDF file or a link.
You can see the legal info, including the Terms of Service and User Agreement, here. Additionally, agreeing to the service and utilizing the service constitutes agreeing to the contract.
stevef wrote:I still can't find turning off the auto-payment. I will pay with Credit Card each month, but I don't want any company automatically charging me on random days, not telling me what for, and MAYBE putting it on a bill, that is a mess and shows no details.
Again, to change to invoice billing you need to call. The company doesn't randomly charge you. When you first upgrade there will be prorated charges. Once your first month of normal charges begins, that's what it will be every month, on the same date, unless and until a promotional discount ends, you purchase data tokens, you upgrade your service or your state and/or local taxes change.
A rep will have to verify specific charges and your other specific questions regarding fees, like the property taxes. The reps are on M-F from 8AM to 5PM EST. They usually answer within a day or two.
stevef wrote:I'm also worried because of the rental fee thing. I read it's $4.99. Is it though? I'm not sure, as the salesman didn't tell anything about it.
The lease fee for Gen5 equipment is $14.99 per month. And yes, the lease fee is every month. It appears, however, that you may be getting a $5 discount every month. A rep will have to verify that.
stevef wrote:Wher do I turn off auto-paying? Why is it even turned on now? Obviously if they charging my card randomly, then I can't have it turned on.
You have to call to request invoice billing. 866-347-3929. Please be aware that there is a $5 fee for invoice billing.
stevef wrote:Can a company collect Property Tax? Isn't that a local government's job? I never seen any company collecting it. Sales Tax is different. But I see even that got callected, so what is "Property Tax" that companies collect?
HughesNet must collect the taxes that are required by law.
stevef wrote:I seen 49.99 for the cheapest one, yet it's 59.99 on the website. So, if it's $59.99, and the Lease is $14.99, + paying sales tax, then how is this going to be cheaper than paying $72?
Judging by the breakdown, you may have a $10 credit per month off of the Service Plan cost.
stevef wrote:But no contract to read and sign? Terms of service? User agreement? We read of signed nothing of those. No one sent us any paperwork, not even a PDF file or a link.
You can see the legal info, including the Terms of Service and User Agreement, here. Additionally, agreeing to the service and utilizing the service constitutes agreeing to the contract.
stevef wrote:I still can't find turning off the auto-payment. I will pay with Credit Card each month, but I don't want any company automatically charging me on random days, not telling me what for, and MAYBE putting it on a bill, that is a mess and shows no details.
Again, to change to invoice billing you need to call. The company doesn't randomly charge you. When you first upgrade there will be prorated charges. Once your first month of normal charges begins, that's what it will be every month, on the same date, unless and until a promotional discount ends, you purchase data tokens, you upgrade your service or your state and/or local taxes change.
A rep will have to verify specific charges and your other specific questions regarding fees, like the property taxes. The reps are on M-F from 8AM to 5PM EST. They usually answer within a day or two.
Thank you for the reply.
If there is a -$15 credit, then I'll be ok, that's just slightly less expensive than the Dish Network bill we paid every month. I guess that would be a couple dollars, if If see all these new taxes... Still it would be ok by me.
I don't need paper bills, the invoice is online and I found it. However that's not right if they charge me witout my approval.
Dish had the bill, and they gave us 10 days to pay. They never charged our card without our permission.
I know the 6% sales tax, rent tax, etc. But I never heard of property tax collected by an LLC. Dish never said anything about such a thing, and we were with them for over 2.5 years. They have something special connection to Hughes, I think Hughes gives them the Internet, and they just install it and sending bills every month, but the Net itself they run is by Hughes.
Anyway, thank you for telling me that it's -5 and -10 is for every month and I hope you are right. 15 dollars is a lot money for us.
We are going to call the number tomorrow.
Honestly, I'm not sure what is going on. We barely got any information, only on phone, a guy really fastly said a couple info, but not mentioning important things. No contract, no terms of service, no user agreement, no exact fees or taxes, nothing. No signature either. All really qestionable practice. :-/
stevef wrote:I don't need paper bills, the invoice is online and I found it. However that's not right if they charge me witout my approval.
There are only two choices for billing. Automatic billing or Invoice billing. Automatic is without a paper bill. Invoice billing is with a paper bill, but it also enables you to choose when to pay, as long as it's by the due date, of course. Invoice billing incurs the additional $5 fee.
Though I'm sure many people, including yourself, would like to be able to choose when to pay, but not pay $5 for a paper invoice, that option is not available, unfortunately.
I'm sure when you call they'll be able to verify those two monthly discounts (the $10 and $5). A rep on here may also verify it for you.
Regarding the taxes, to be honest, I'd wait to find out what the reps on here say. Sometimes the phone reps can be a little rote and difficult to understand. You can certainly ask them, though, of course.
Edit: Regarding the automatic billing, it's the default. I'm not sure if it's part of the scripted speech that they rattle off toward the end of the sales call, but I think it is.
Regarding the contract: though I'm not positive of this, as I read it online beforehand and just signed the phone when the installer handed it to me, they do have it available for you to read before you sign the phone, but you have to ask to see it, which you have the right to do before you sign.
"Regarding the contract: though I'm not positive of this, as I read it online beforehand and just signed the phone when the installer handed it to me, they do have it available for you to read before you sign the phone, but you have to ask to see it, which you have the right to do before you sign."
That's the problem. There was a sign, for "starting the install" and there was another one for "finishing it right". So we signed something that we never seen? No one told us that we are signing contract on phone.
And as no one told us, then we cannot ask to read it. We were just surprised that no contract was anywhere provided to us.
I don't know if this practice is legal, but it shouldn't be.
The person on the phone should provide a link to the contract, to the agreement, to the ToS. Then we would have about 20 hours to read it, as the person who installed showed up in 20 hours.
I kinda think that it's not an accident.
Either way, if there is the -$15 and we get that each month, then it's going to be alright. Even though I think not letting people know about the contract and not letting them to read is pretty much illegal or at least morally 100% wrong.
(One thing to mention, he did an excellent job, he spent like 2 hours outside, almost in 0 Farenheit, his pants were literally frozen. As the service is so expensive, I hope these employees are getting paid well by the company.)
Hi Steve
Just to get you some info early on, yes there is a total of $15 is discounts for your first 12 months of service. $5 is off the lease equipment, $10 is a special promotion offer. Some of the things you mentioned here are concerning regarding your sales experience, so I also wanted to let you know we've opened a case to investigate that further. Your monthly bill should be 59.98 + tax (I will also get specifics for you on how taxes are calculated)
Thanks
Amanda
Hi Amanda,
It sounds like then the first 12 month would be just about the same as we paid for Dish Network.
But the 2nd 12 month is going to be so expensive that we are going to lose $180+ tax ... As it's going to be the same speed and same data cap, I'm not sure why Dish told me that we should upgrade to Gen 5, because it's going to be cheaper.I hope there there is a solution here, the only reason we upgraded, because we were told that it's going to be slightly cheaper. So far, it sounds like we made a really bad deal. I hope something can be done about the 2nd 12 months.
I find it unfair, that no one showed us a contract and nothing about the exact cost of the switch from Dish Gen4 to Hughes Gen5. At Dish, they told us more about what we get and for how much exactly.
"You can see the legal info, including the Terms of Service and User Agreement, here. Additionally, agreeing to the service and utilizing the service constitutes agreeing to the contract."
That's one of the issue. They never said anything about these. They didn't say anything about legal info, ToS, User Agreement, contract, etc. We didn't even set automatic payment. Someone at Hughes did. They did put our card info in the system and started to auto-charge it, without our approval or even telling anything about it.
Getting the bill, then paying the bill. That's how it works in business. Sometimes I do business with Chinese companies, but even they send me a bill before asking me to pay. It's shocking that a company can just charge peoples' credit cards randomly for everything, without telling about it. As a victim of a credit card fraud, I really don't appreciate getting unauthorized - unexplained weird transactions on my Credit Card.
