Forum Discussion
First billing?
stevef wrote:I'm also worried because of the rental fee thing. I read it's $4.99. Is it though? I'm not sure, as the salesman didn't tell anything about it.
The lease fee for Gen5 equipment is $14.99 per month. And yes, the lease fee is every month. It appears, however, that you may be getting a $5 discount every month. A rep will have to verify that.
stevef wrote:Wher do I turn off auto-paying? Why is it even turned on now? Obviously if they charging my card randomly, then I can't have it turned on.
You have to call to request invoice billing. 866-347-3929. Please be aware that there is a $5 fee for invoice billing.
stevef wrote:Can a company collect Property Tax? Isn't that a local government's job? I never seen any company collecting it. Sales Tax is different. But I see even that got callected, so what is "Property Tax" that companies collect?
HughesNet must collect the taxes that are required by law.
stevef wrote:I seen 49.99 for the cheapest one, yet it's 59.99 on the website. So, if it's $59.99, and the Lease is $14.99, + paying sales tax, then how is this going to be cheaper than paying $72?
Judging by the breakdown, you may have a $10 credit per month off of the Service Plan cost.
stevef wrote:But no contract to read and sign? Terms of service? User agreement? We read of signed nothing of those. No one sent us any paperwork, not even a PDF file or a link.
You can see the legal info, including the Terms of Service and User Agreement, here. Additionally, agreeing to the service and utilizing the service constitutes agreeing to the contract.
stevef wrote:I still can't find turning off the auto-payment. I will pay with Credit Card each month, but I don't want any company automatically charging me on random days, not telling me what for, and MAYBE putting it on a bill, that is a mess and shows no details.
Again, to change to invoice billing you need to call. The company doesn't randomly charge you. When you first upgrade there will be prorated charges. Once your first month of normal charges begins, that's what it will be every month, on the same date, unless and until a promotional discount ends, you purchase data tokens, you upgrade your service or your state and/or local taxes change.
A rep will have to verify specific charges and your other specific questions regarding fees, like the property taxes. The reps are on M-F from 8AM to 5PM EST. They usually answer within a day or two.
Thank you for the reply.
If there is a -$15 credit, then I'll be ok, that's just slightly less expensive than the Dish Network bill we paid every month. I guess that would be a couple dollars, if If see all these new taxes... Still it would be ok by me.
I don't need paper bills, the invoice is online and I found it. However that's not right if they charge me witout my approval.
Dish had the bill, and they gave us 10 days to pay. They never charged our card without our permission.
I know the 6% sales tax, rent tax, etc. But I never heard of property tax collected by an LLC. Dish never said anything about such a thing, and we were with them for over 2.5 years. They have something special connection to Hughes, I think Hughes gives them the Internet, and they just install it and sending bills every month, but the Net itself they run is by Hughes.
Anyway, thank you for telling me that it's -5 and -10 is for every month and I hope you are right. 15 dollars is a lot money for us.
We are going to call the number tomorrow.
Honestly, I'm not sure what is going on. We barely got any information, only on phone, a guy really fastly said a couple info, but not mentioning important things. No contract, no terms of service, no user agreement, no exact fees or taxes, nothing. No signature either. All really qestionable practice. :-/
Hi Steve
Just to get you some info early on, yes there is a total of $15 is discounts for your first 12 months of service. $5 is off the lease equipment, $10 is a special promotion offer. Some of the things you mentioned here are concerning regarding your sales experience, so I also wanted to let you know we've opened a case to investigate that further. Your monthly bill should be 59.98 + tax (I will also get specifics for you on how taxes are calculated)
Thanks
Amanda
Hi Amanda,
It sounds like then the first 12 month would be just about the same as we paid for Dish Network.
But the 2nd 12 month is going to be so expensive that we are going to lose $180+ tax ... As it's going to be the same speed and same data cap, I'm not sure why Dish told me that we should upgrade to Gen 5, because it's going to be cheaper.I hope there there is a solution here, the only reason we upgraded, because we were told that it's going to be slightly cheaper. So far, it sounds like we made a really bad deal. I hope something can be done about the 2nd 12 months.
I find it unfair, that no one showed us a contract and nothing about the exact cost of the switch from Dish Gen4 to Hughes Gen5. At Dish, they told us more about what we get and for how much exactly.
I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-(
I'm sure that a Hughesnet staff member will address your concerns. You may have to wait until Monday, though, as they're not usually here on the weekends.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
stevef wrote:
I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-(
