Forum Discussion
HELP looking to see breakdown of previous bills
I received an alert for a charge from Hughesnet that my account was charged a higher price than my previous monthly bills. I tried to live chat which seems to be impossible since everyone in now us...
"I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for. "
Unless you bought the equipment outright (paying around $450 up front), you lease it and are charged monthly ($14.99) for the lease,
for the duration of the contract (24 months).
Have you tried going through the My Account link at the top of the page? There is a sublink that takes you to your bills.
This explains how to do it: https://support.hughesnet.com/en/faq/account_billing/how-to-view-invoices
EDIT: if for whatever reason that isn't working, you may have to wait until Monday, when the official HN reps will be here. They're here M-F during business hours. For chat and phone customer service, may want to try early in the morning.
