Forum Discussion
Here's an Idea for Upper Management
Hiring more *official reps* would be more beneficial for this forum--at least 3 more active reps would suffice..I feel that customers that post here would have an easier and quicker time with getting their problems/concerns resolved instead of being bombarded with arrogance and rudeness by those who act as if they're gatekeepers/cheerleaders/tapdancers for Hughesnet and I'm pretty sure you've noticed..If this forum is suppose to be a friendly, enjoyable and helpful environment as stated in the community guidelines--more than half the time it's missing the mark--imo.
- I have to add, it is very hard for me to bite my tongue when someone starts lobbying for a class action lawsuit here. What other company allows that sort of thing on their site?
I will admit to being a bit short and even condescending to a few when they come in "guns a blazing" as Katie said. I do try to stay with facts though when I do get a bit irritated and try not resort to name calling. I will use the "troll" word though if the shoe fits.
I felt obligated to reply since my screen name was hijacked and was mentioned here. I too get a little frustrated at times ... but then I think back to how confusing all of the twists, turns and details were for myself as a new user.
I can understand anger and frustration. What I can't understand is a user continuing to drop "seagull" posts while refusing to do basic troubleshooting.
- Well thanks katie I guess.
Often times it's not what you say but how you say it..There's a way to offer advice and interact with customers without being "aggressive" aka "rude and arrogant" and most customers (especially myself) won't put up with that and rightly so..It's one of the main reasons why I make my threads private if and when I need answers/help about my service.
