Forum Discussion

MzLiz's avatar
MzLiz
New Member
9 years ago

Here's an Idea for Upper Management

Hiring more *official reps* would be more beneficial for this forum--at least 3 more active reps would suffice..I feel that customers that post here would have an easier and quicker time with getting their problems/concerns resolved instead of being bombarded with arrogance and rudeness by those who act as if they're gatekeepers/cheerleaders/tapdancers for Hughesnet and I'm pretty sure you've noticed..If this forum is suppose to be a friendly, enjoyable and helpful environment as stated in the community guidelines--more than half the time it's missing the mark--imo.
Off-Topic Discussion
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago

    I too get a little frustrated at times ... but then I think back to how confusing all of the twists, turns and details were for myself as a new user.

    I can understand anger and frustration. What I can't understand is a user continuing to drop "seagull" posts while refusing to do basic troubleshooting.


  • MzLiz's avatar
    MzLiz
    New Member
    9 years ago
    Well thanks katie I guess.
    Often times it's not what you say but how you say it..There's a way to offer advice and interact with customers without being "aggressive" aka "rude and arrogant" and most customers (especially myself) won't put up with that and rightly so..It's one of the main reasons why I make my threads private if and when I need answers/help about my service.