Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced! It's completely unusable for anything other than checking your email. Customer service doesn't care, they just want to make sure you know about the Early Termination Fee. Will definitely be telling EVERYONE I know to AVOID THIS SERVICE!!! I refuse to pay for something that doesn't work.
Without adequate troubleshooting, any Early Termination Fee charged during cancellation or service termination due to lack of payment would and will be valid.
This is a support community, not social media, so if you're having an issue with the service I suggest starting a new topic in Tech Support to begin the process of troubleshooting it.
Free country; cancel and go on your merry way. We won't mind.
catsfan15 wrote:Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced! It's completely unusable for anything other than checking your email. Customer service doesn't care, they just want to make sure you know about the Early Termination Fee. Will definitely be telling EVERYONE I know to AVOID THIS SERVICE!!! I refuse to pay for something that doesn't work.
" I will also plaster everywhere possible for people to avoid hughsnet dishonest, shady, disrespectful, unhelpful, and horrifyingly bad customer service."
See it from customer service's point of view: they deal all day with rude, abusive, uncouth people who can't even complain intelligently and who all they seem to know how to do is rant and whine without one iota of human courtesy. Maybe if those losers who call into customer service changed their attitude, they'd get a better response. Just because someone works in customer service doesn't mean customers can abuse them.
catsfan15 wrote:Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced! It's completely unusable for anything other than checking your email. Customer service doesn't care, they just want to make sure you know about the Early Termination Fee. Will definitely be telling EVERYONE I know to AVOID THIS SERVICE!!! I refuse to pay for something that doesn't work.
i agree, the worst internet and customer support ever our $10 dial up was better then this crap
If you're experiencing an issue with your service I suggest asking for help in the applicable section.
won't do any good, this internet sucks and it looks like everyone who has it thinks so as well it is sooooooo slowwwwwww
