Sorry, but it's standard practice for large companies to issue credit towards an account instead of a refund. This happened to me with Hughesnet, AT&T, DirecTV and Primestar (that's an oldie!), and none of them would issue refunds to my bank account but would instead issue service credit towards the monthly bill.
Sorry, but you are stuck with having credits placed on your account.
Please see the subject title
The subject title is just your opinion.
There was no fraud, there was no theft. There may have been a misunderstanding on your part of the word "account," which the agent used to mean "Hughesnet account" and you thought it meant "bank account."
There appears to have been an accounting error, and it has been resolved.
