hughes+net clas action in Georgia

Summerskies,

Thanks for your reply here. We want to make sure the posts fit the description of the issue here on the community. With the respect of this post, please keep your concerns updated on the post you have originally created on community. That way, we can track updates to the appropriate post.

Please check your original post, as an update has been posted there. 

We appreciate your cooperation and patience.

- Warren

Well people for me its not about the money. Its about getting what you pay for without excuses. I should not have to call a rep 2 to 3 times a month. At some point you get tired and Im at the point of being tired. Sometimes if you want results you have to go further than just a phone call. If your just satisfied with things as they are then that's fine, but I believe in good customer services. If I ran my business the way they do I would not have one. We as customers of Hughes net deserve the service that we were told that we would be getting at the start, not someone that calls them self a tech because he reads from a sheet of paper or a scene with instruction on what to do about a problem anstartn tells me at the end of the problem that I need a higher priced package. This is after I have explained to them about what I wanted from the start.

Vicente, you would have better response , in this section , than over the phone  , the community forum and better results from here and from the Hughes-Net support Team , to   help you quicker and faster and, or routed to the right people, and a whole lot less stress too !

Vicente,

Thanks for your reply. We truly understand your frustration and we are sorry for the poor experiences you have had over the phone.

We want to opportunity to address your concern, but we need to identify your account. Can you please post one of the following -  a recent case number, full name of the account holder, or serial number of your modem so that we may look into this?

- Warren