Forum Discussion
Hughesnet is in a breach of contract and will not waive my cancellation fee.
HughesNet does not offer a 30 day window in which to cancel your service without being subject to an Early Termination Fee. The contract is in effect the second the service goes live.
If you believe you were misled during your sales call, you can request a review of that call. If it's determined that appropriate expectations were not set during that call, you may have recourse. You can request the sales call review in a reply in this thread.
While you're certainly free to try whatever avenue you see fit to resolve your issue, please keep in mind that HughesNet has an arbitration clause in Section 5 of their Residential Subscriber Agreement.
If you'd like to work on resolving the issue you're experiencing, please start a new topic in Tech Support, which you can do here, and explain the issue. Please include any pertinent details.
