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GeorgeFerguson's avatar
GeorgeFerguson
Sophomore
8 years ago
Solved

Hughesnet Owes Me

Hi Liz.   On the 8th of may my HN9000 service went down and customer support told me a tech would need to be sent out. I was told that I would be credited for the three days it would be down. Now t...
  • Liz's avatar
    Liz
    8 years ago

    Good morning George,

     

    Thank you for posting. I'm sorry to hear this, I can certainly take care of this for you. I've already pulled up your account and applied the appropriate credits. If you have additional questions, feel fee to reach out again.

     

     

     

  • GeorgeFerguson's avatar
    GeorgeFerguson
    8 years ago

    Good Morning Liz. Thank you for taking care of this so promptly.

     

    Regards

     

    George Ferguson.

bounceback2p's avatar
bounceback2p
Junior
8 years ago

George...So glad to hear you were able to get the credits handled that you deserved. It's good to know somone got some results for this issue. We've had Hughes Net for almost 5 years now and our service has been down for over 220 days during that time. We've been promised time after time we'd get the credits for it. NEVER happened. Sorry to say, if we had another choice for Internet in this rural area, we'd be gone. But we're stuck with it. Maybe someone will see this and finally do something about it as they did for you.