Forum Discussion

kn's avatar
kn
New Member
7 years ago

Hurricane Michael Victim and Billed $550 for satellite repair

Hurricane Michael Victim and Billed $550 for satellite repair and never was told about the fee for repair!  It was just taken out of my account, causing additional charges of an  over draft fee from ...
Amanda's avatar
Amanda
Moderator

Hello kn,

 

Thank you for reaching out to us. I'd be happy to help and have already located your account. I'll take a look and see what is going on.

 

Thanks,

Amanda

mikayb's avatar
mikayb
New Poster
7 years ago

I got my repairs free because I have express repair.....I was just wondering if we could get a credit since we could not use internet for a month after the hurricane...

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I'm sure the mods here will look at your account too.  They prefer for customers to have their own topics, though, so they can provide individualised attention -- maybe you should start a new topic here: https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling

     

    Just click "Create new topic"  

     

    You can copy what you wrote here and paste it there. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.