Hurricane Michael Victim and Billed $550 for satellite repair

Hi kn,

Just wanted to check in with you and catch up. It looks like our business group is in the process of getting these credits to you already, but I am still working on how and why these charges got put on the account without notice so that we can avoid this situation in the future. If you have any questions or concerns please feel free to reach back out to me here.

Thanks,
Amanda