Forum Discussion

Tony Walker's avatar
Tony Walker
9 years ago

I have a problem with performance

If u pay for something u should get it ,I don't feel we are getting what we are paying for
Gwalk900's avatar
Gwalk900
Honorary Alumnus
9 years ago
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First things first:

What modem do you have ? (HN9000 or HT1000/1100)

What plan level do you have ?

Check the modems SCC at 192.168.0.1 to see if you are in FAP or have an active error code.

Then once that info is known (it tells us how much "horsepower" you have) then we can look at streaming sources, streaming rates and speed tests.


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for"},"Conversation:conversation:24079":{"__typename":"Conversation","id":"conversation:24079","solved":false,"topic":{"__ref":"ForumTopicMessage:message:24079"},"lastPostingActivityTime":"2016-04-20T20:42:00.000-04:00","lastPostTime":"2016-04-20T20:42:00.000-04:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:24079":{"__typename":"ModerationData","id":"moderation_data:24079","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:24079_1":{"__typename":"Revision","id":"revision:24079_1","lastEditTime":"2016-04-19T23:52:00.000-04:00"},"ForumReplyMessage:message:24088":{"__typename":"ForumReplyMessage","id":"message:24088","conversation":{"__ref":"Conversation:conversation:24079"},"author":{"__ref":"User:user:13420"},"revisionNum":1,"uid":24088,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: I have a problem with performance","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:24088"},"parent":{"__ref":"ForumTopicMessage:message:24079"},"body":"

First things first:

What modem do you have ? (HN9000 or HT1000/1100)

What plan level do you have ?

Check the modems SCC at 192.168.0.1 to see if you are in FAP or have an active error code.

Then once that info is known (it tells us how much \"horsepower\" you have) then we can look at streaming sources, streaming rates and speed tests.


","body@stringLength":"379","rawBody":"

First things first:

What modem do you have ? (HN9000 or HT1000/1100)

What plan level do you have ?

Check the modems SCC at 192.168.0.1 to see if you are in FAP or have an active error code.

Then once that info is known (it tells us how much \"horsepower\" you have) then we can look at streaming sources, streaming rates and speed tests.


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