Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

email problems

Hello,

     I am once again having trouble getting email.  It seems to be working fine on my phone but I can't seem to access it on my computer.  When I try to get email this is the message I get - 

HTTP ERROR 504
Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout.
Possible reasons:

upstream server is blocked by a firewall
upstream server is failing to send back the response in time
upstream server is down
Please contact your ZCS administrator to fix the problem.

Powered by Nginx-Zimbra://

 

Any thoughts?

Thanks,

Mary S.

Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning Mary,

     

    Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi Mary,

     

    Thanks for posting and providing the error message, that helps a great deal! When you access your HughesNet email via phone, are you using a third party mail client or are you logging into the HughesNet site and tapping on the My Email link in the top right corner like in this screenshot?:

     

     

    When trying on the computer, which browser are you using? Does the error pop up in a different browser?

     

    Thanks,

    Liz

    • hooterville's avatar
      hooterville
      Senior
      4 years ago

      Hello Liz,

       

          When on the computer I have tried two different browsers, Chrome and Edge.  Neither one work.   I got the same error notice in both browsers. 

      I just tried once again to access my email on Chrome and got this message - Network request failed with status 504- "Gateway Time-out"

          On my phone I am using the mail app that came with the phone (iPhone).  This works.  I am not using the Hughesnet site on my phone.

       

      Mary

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Good morning Mary,

         

        Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.

         

        Thanks,

        Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I tested this (all browsers), and it was the same as the last time , Error 504, connection to upstream timeout.  The last time this happened to Mary, I tested it too, got the same error, but the issue was fixed within a few minutes. 

     

    Edit @1:27 p.m.: Webmail is loading for me now (much more slowly than usual, though). 2:11 p.m., email down again, Error 504 is back. 

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Thanks for the clarification, Mary!

       

      Thanks for also checking, maratsade, I'll include this in the new note I'll add to the escalated case.

       

      -Liz

       

      Edit: The email admins are working on this now. I'll post back once I have more updates.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        I can open Webmail just fine now. It's a bit slower than usual but it opens.