Forum Discussion

Katie4's avatar
Katie4
New Poster
5 years ago

I need Customer service

I am out of the U.S. I can’t call toll free numbers, chat does not work at all, I don’t get replies when I email.
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  • Liz's avatar
    Liz
    5 years ago

    Hi Katie,

     

    I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

     

    -Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Could you explain what it is that you need, Katie?

  • Katie4's avatar
    Katie4
    New Poster
    5 years ago
    Because I am out of the country I don’t need satellite internet at my house but I don’t want to cancel because I’ll eventually return. Is there a way to temporarily suspended service? Thanks
    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Katie,

       

      I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

       

      -Liz

       

      • Katie4's avatar
        Katie4
        New Poster
        5 years ago
        Wow thanks! I’m not sure when I’ll be back can we do it for one month for now? If I return before a month is it easy to reconnect?