Forum Discussion
How do I contact customer service?
Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen."
Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.
Can you please let me know what you're looking at that shows otherwise?
Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.
Thanks,
Liz
Call centers for most companies are experiencing higher call volume, so the system gets clogged. Keep trying 866-347-3292, and try earlier in the morning. Depending on what type of help you need, you can also use live chat.
DJ99 wrote:
Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen."
Just tried 3 times again. It doesn't ring... just "Your call cannot be completed as dialed. Please check the number and dial again."
DJ99 wrote:Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen."
You should be able to do so. If you sign into the HughesNet MyAccount site, then hover your pointer over Shop/Upgrade and click on Plans & Pricing, you should be able to see what plans are available to you. You can then click on what's shown to see the prices, and if you want to upgrade or downgrade your plan, you should be able to do so by adding the new chosen plan option to your cart and completing the transaction. Any prorated charges or credits will then appear on your next bill.
Hope this helps.
I was able to change my plan online. The problem is that I guess I didn't realize that I had do that on the exact day of rollover, not the day before, so it charged me for my old plan + my new plan for last month. I need to contact customer service to point out that mistake.
Still unable to contact customer service. Just get "Your call cannot be completed as dialed. Please check the number and dial again."
