Forum Discussion

Katie4's avatar
Katie4
New Poster
5 years ago

I need Customer service

I am out of the U.S. I can’t call toll free numbers, chat does not work at all, I don’t get replies when I email.
C
  • Liz's avatar
    Liz
    5 years ago

    Hi Katie,

     

    I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

     

    -Liz

     

Katie4's avatar
Katie4
New Poster
Because I am out of the country I don’t need satellite internet at my house but I don’t want to cancel because I’ll eventually return. Is there a way to temporarily suspended service? Thanks
Liz's avatar
Liz
Moderator
5 years ago

Hi Katie,

 

I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

 

-Liz

 

  • Katie4's avatar
    Katie4
    New Poster
    5 years ago
    Wow thanks! I’m not sure when I’ll be back can we do it for one month for now? If I return before a month is it easy to reconnect?
    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're welcome! Just one month? Can do; so March 27? Your service will reactivate on that date, but if you need to reactivate before the 27th, just give us a call if you're back in the states.

       

      Please be aware that your Express Repair, lease fees, and taxes still apply during suspension. Also, the suspension period does not decrease your 24 month commitment. Suspending now will apply prorated credits on your account, and upon reactivation, you'll get prorated charges.

       

      If you understand and are OK with this, please let me know if you're good with the March 27 reactivation date.

       

      Thanks,

      Liz

       

      • Katie4's avatar
        Katie4
        New Poster
        5 years ago
        Yes, thank you. Do you need my account info? For the community I used an email not associated with my account.