Forum Discussion

firedruish's avatar
firedruish
Freshman
7 years ago

I need to cancel service and waive termination fees for inability to provide consistent service

Good Afternoon,   I started my hughes net services on July 9,  2018.  today is Aug 12, 2018 and I want to cancel.  I called to cancel because hughes net has promised me a service that they cant pro...
Early Termination Fee
maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

  • firedruish's avatar
    firedruish
    Freshman
    7 years ago

    Thank you for that information.  I called the number you show above and was told they where going to draft my account 450.00 for a service they can't consistently provide.

     

    If anyone else has any other helpful information...booster...how to waive the fees considering how new of a customer I am...I'd really appreciate it.

     

    Thanks,

    firedruish

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      It is unlikely they will waive the cancellation fee, at least not without troubleshooting to try to improve the issues.  Have you even tried to troubleshoot? You ought to do it here, where you have access to corporate employees.  If you're unwilling to do this, your best bet is to pay the early termination fee as stipulated in your contract.

       

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

      • firedruish's avatar
        firedruish
        Freshman
        7 years ago

        Good Morning,

         

        Thank you for your responses.  I have attempted multiple (x15) calls during service outages.  The techs while willing to help, have the response of inclement weather they can't change.  I ask, what about a credit for no service for 5 consistant days atleast 4 hours a day and they divert to a new topic.  Its now aug, and I have spent over 18  hours on hold, being hung up on and being told to pay 450.00 becuase they cant provide me a service.  I am infuriated, I haven't had this service for 45 days.  According to them I have deal with internet outages constantly or pay 450.00 which is beyond ridiculous!!!!

         

        This week my data reset on Aug 9.  I turned my router off for 2 complete days, and put my sons phone on mobile data.  With the router turned off I ran out of data in 4 days and downgraded to .5 mbs.  including outage for inclement weather with no possible fix from hughes net.  my dishnetwork continues to provide service while the hughes modem is black.  so not only am I down service during inclement weather but something is eating my data, that is not my devices. 

         

        Its only Aug, what is my recourse when the weather changes in South Dakota and it snows or rains for days?

         

        Please help me make this better - Liv