Forum Discussion
Amanda
8 years agoModerator
Hello japabozaji,
Welcome to our community and thank you for your post. I apologize for any misunderstandings about the details of our move program and would like to investigate this for you. Can you clarify if you were told you could move the services an unlimited amount of times during your initial sales call, or when you called our support group before getting installed? I just want to make sure, because I see your first call to us on 6/7/16 (Case #54415373), you spoke to one of our customer service representatives about the move program and data allowance before your installation was done. I look forward to resolving this with you and appreciate your cooperation.
Thank you,
Amanda
Welcome to our community and thank you for your post. I apologize for any misunderstandings about the details of our move program and would like to investigate this for you. Can you clarify if you were told you could move the services an unlimited amount of times during your initial sales call, or when you called our support group before getting installed? I just want to make sure, because I see your first call to us on 6/7/16 (Case #54415373), you spoke to one of our customer service representatives about the move program and data allowance before your installation was done. I look forward to resolving this with you and appreciate your cooperation.
Thank you,
Amanda
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