Initial Sales Call Review Requested
Hello, We signed up for service on 05/30/2019 and our service was activated on 06/06/2019. We are requesting a sales call review for the following reasons: 1. We were promised a substantially lower...
Forum Discussion
Hello alisabrown,
Welcome to the community and thank you for posting. I am sorry to hear you believe you were misled during the sales call. I will review this call to confirm points #1 and #3 were correctly presented. For #3, since you agreed to the contract, this will remain valid regardless of the results. When it comes to the price at which you were promised, however, this will need to be investigated. In regards to your second point, this is not a valid reason for the call to be reviewed as data usage is circumstantial. The rep informed you that you can use the service every day for 2 people which is correct. Running out of data is not something that we cause and is in control of the user. With the tips and tricks that are listed throughout the community, everyone is more than capable of maintaining and reducing their data expenditure per month. If the rep instead promised you that a specific service or function we do not support would work, this would qualify as a valid reason.
Please allow a full week for the investigation to be completed. Once this is done, I will private message you the results. Thank you for your patience in advance.
-Damian.
Thank you, Damian. I would appreciate if you could still verify #3. We may have agreed to it, but not at that price point. Thank you! Lisa
Thank you for your patience while the call was being reviewed. I have private messaged you the results. Please refer there for information.
-Damian
