Forum Discussion

Tommy Sutera's avatar
Tommy Sutera
New Member
9 years ago

Message for Chris

This message is for Chris if you are monitoring..   You last message about cancelling service was that I could begin the process after 4/5.  When I called CS today they told me I would have to wait until after the 5/7/16 billing cycle to start the process.  They said there would be ETF fees of $100 to cancel before then.  Which is the right way to go.  Case # today 53211894
Billing
  • Tommy Sutera's avatar
    Tommy Sutera
    New Member
    9 years ago
    That's why I contact Chris, he has helped me throughout my service term.  He is the go to guy to deal with.  
  • Chris11's avatar
    Chris11
    Alum
    9 years ago
    Hi Tommy,

    I'm sorry for the confusion. My information was incorrect it is actually April 7th as mentioned. I remember looking at your account and seeing that date but now I'm seeing I mistook that date.

    - Chris
  • Tommy Sutera's avatar
    Tommy Sutera
    New Member
    9 years ago
    Do I have to wait till May 7th to avoid the ETF then as the CS stated?  They advised to wait through the month of April and start the process after May 7th billing cycle.  That would be fine with me to do.