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Tammieyoung's avatar
Tammieyoung
New Poster
7 years ago

Misleading sales call

I was misled by salesman my bill is higher than the salesman said it would be. I was kicked out of my class due to not enough data. To complete my course
Jay's avatar
Jay
Moderator
7 years ago

Tammieyoung,

 

Thanks for posting and welcome to the community! What price did the salesman quote you during your initial sales call? 

 

Concerning your data issues, I see that you have multiple streaming devices connected to your system that are using the majority of your data. Please keep in mind that streaming is a very data intensive activity, and doing so will use up your data allowance quickly. Watching movies or TV shows uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. On your current 10GB plan, your data will likely not last you the entire month when streaming regularly. 

 

-Jay

Jay's avatar
Jay
Moderator
7 years ago

Tammieyoung,


We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

-Jay