Forum Discussion

2Samantha's avatar
2Samantha
New Poster
8 years ago

Sales call

When I purchased the Hughes Net internet service, I noted that I was getting 60 GB of data/month. When I actually started using the service it turned out to be 10GB of data between the hours of 8:00am and 2:00am and the other 50 during those 6 hours between 2:00am and 8:00am. Did I really sign up for that, I've been wondering? The only way to know is to listen to the sales call to hear if it was explained and I just didn't "get it" at the time. Id like to listen to that orginal sales call from October, 2016.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    2Samantha,

    Welcome to the Hughesnet Community!

    Sadly, Hughesnet doesn't like letting customers have copies of the sales calls, but the represenatives here will pull the sales call and see what was stated during it.  About the only thing they can do to see if you was told incorrect information is waive the early termination fees though.  They wont be able to give you 60GB of anytime data per month.

    Thanks,
    C0RR0SIVE

     

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    2Samantha,

    Welcome to the Hughesnet Community!

    Sadly, Hughesnet doesn't like letting customers have copies of the sales calls, but the represenatives here will pull the sales call and see what was stated during it.  About the only thing they can do to see if you was told incorrect information is waive the early termination fees though.  They wont be able to give you 60GB of anytime data per month.

    Thanks,
    C0RR0SIVE

     

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning 2Samantha, 

         

        Thank you for checking in with us. I've sent you a private message to address your concerns. Please check your PM by clicking the envelope icon in the top right corner of the community page.

         

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning 2Samantha,

     

    Welcome to the HughesNet Community and thank you for posting. We certainly want to look into this for you so I've located your account and will request a sales call review on your behalf. I'll post back once I have an update for you. 

     

    Your patience and understanding are much appreciated during this inquiry.