Monthly charges - Billing errors
Once again I am being over charged for service agreement. The last time I spoke with customer service I was to be issued a credit for the $40 plus dollars I was over charged and ensured my monthly bi...
Forum Discussion
Hello UnderTheRadar, welcome to the community and thanks for posting! The normal equipment leasing fee is $14.99, but you have a service credit on the account until the end of your 24 month commitment that lowers the fee to $9.99.
After reviewing your account, I am seeing you were upgraded to the 20 GB plan in August, which would reflect onto your September bill. Then I see the service was downgraded to the 10 GB plan, but then the upgrade to 20 GB plan was processed again in September, reflecting on your October bill.
Regarding your bills, I reviewed both bills and see there are pro-rated charges on them; this is due to upgrading your service plan. If you change service plans within the middle of your cycle, it will split the charge between how many days you were on the 10 GB plan, and how many days you're on the 20 GB plan. The discount was placed onto your account and applied onto this bill, but with the pro-rated charges there as well, your bill was higher than expected.
Please refer to the private message I have sent you to further address your concern.
