Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Reduced Monthly Charge Ordered by Moderator Not Taking Affect?

A month ago, Remy ordered a reduction in my monthly charge because of issues I am experiencing with my Gen 5 system.  I use automatice payment and my credit card was charged the usual amount instead of the reduced amount.  Please make the appropiate adjustment to future charges and apply a credit for this month's overcharge.  I am including a snapshot of the post from the support pages:

  • Remy's avatar
    Remy
    4 years ago

    cybercycle1,

     

    That's correct! A discount for the next 5 months was applied, and I had already previously added the 20 dollar credit for this past month.

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    cybercycle1,

     

    Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

     

    Thanks

    Remy

    • cybercycle1's avatar
      cybercycle1
      Junior
      4 years ago
      Remy wrote:

      cybercycle1,

       

      Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

       

      Thanks

      Remy

      Thanks Remy....I appreciate your follow-up.

       

      John

      • Remy's avatar
        Remy
        Moderator
        4 years ago

        cybercycle1,

         

        I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience!

         

        Thanks,

        Remy