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Amanda's avatar
Amanda
Moderator

Hi southernsierra,

 

I will definitely look into this for you and see what is going on. I've already located your account and will be checking our call records. Your patience is appreciated.

 

Thank you,

Amanda

  • southernsierra's avatar
    southernsierra
    Sophomore
    7 years ago

    I contacted the CEO of Huhgesnet earlier this week on Linkedin via an in-mail message regarding my issues and recieved this response:

     

    Mr. Laws, we have received your email.  I will be looking into your complaint and will contact you after a review.  Thank-you.

     

    Regards,

     

    Nancy Merette

    Office of the President

    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hello,

       

      I just spoke with Nancy, who is one of my superiors, and she let me know she will be handling your situation. Rest assured you are in very capable hands. If you need anything, please let me know.

       

      Thanks,

      Amanda

      • southernsierra's avatar
        southernsierra
        Sophomore
        7 years ago

        Hi all,

         

        Quick update on this:

        - Hughesnet corporate called asking to hear my side of the saga of issues that I have been facing.

        - Hughesnet corporate is researching my issues and will be following up with me on Monday.