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Hopesa87's avatar
Hopesa87
New Poster
5 years ago
Solved

My old thread was closed....

Since my old thread was closed after a couple of days..... To Liz the moderator, I have saved all documents and took screen shot of your last reply. I have NEVER signed up for auto pay not even Marc...
  • Liz's avatar
    Liz
    5 years ago

    Hi Hopesa87,

     

    Thanks for reaching out again. I asked previously if you recall updating your credit card info online on March 18, 2021. In our records, that date is when the account was switched from invoice to autopay. I'm thinking what happened was when updating your credit card or adding a card, the option to save that card on file for future payments was left checked. 

     

    As the others mentioned, if you want to revert to invoice billling, just let me know before the weekend and I can do that and waive a month of the invoice fee. 

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Liz  wrote that "I can certainly put you back on invoice billing again which will take away the $5 savings that come with autopay, let me know if you want me to go ahead with the change and I'll do that for you. I'll also waive this month's invoice fee."   See the post here. 

 

All you need to do now is to let Liz know if you want to be put on invoice billing again and she'll set it up.  "Yes, please put me back on invoice billing, thank you," will do. 

 

She's even waiving this month's $5 fee, but keep in mind that after that, your bill will go up by $5.