Forum Discussion

liquidshade's avatar
liquidshade
New Poster
8 months ago

Need Help

Hello new to the forum and hughesnet service, I need some help with my account and I try calling and chat and got nowhere. I paid my bill on May 25th and today is June 4th and I still don't have inte...
  • Remy's avatar
    Remy
    8 months ago

    liquidshade,

     

    Thanks for posting, and welcome to the Community! We're sorry to hear you've been experiencing some billing/service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

maratsade's avatar
maratsade
Distinguished Professor IV
8 months ago

liquidshade , your best course of action now is to wait for the corporate reps on this site to see your post and get involved in your case. They have more authority than the phone or chat reps, and they are very helpful.   Do you have any case numbers? That can help speed up the process, and also, may help with the issue of a customer service rep addressing you as a bad customer. 

I hope your issues get resolved quickly. 

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