Forum Discussion

jimmie_evlyn's avatar
jimmie_evlyn
Sophomore
5 years ago

Need service moved to new address

I am in process of moving to a new home and need my HughesNet service moved as soon as possible.  There is never anyone home at Customer Service.  How do I get this job taken care of?

Jimmie

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Did you try the number listed here?  https://www.hughesnet.com/moving

    It's a different number from the regular customer service number.

     

    Also, did you notice this?


    Hughes’ Move Program is available to HughesNet Residential customers with accounts in good standing. Your Site Account Number (SAN) and email addresses will remain unchanged. Account cannot be transferred. Program requires a new 24-month Service Agreement. Special offers may be available. Visit legal.HughesNet.com for details.

     

    I don't know if this is something that can be done through this site, but the mods here may have a different answer for you. Liz Jay 

    • jimmie_evlyn's avatar
      jimmie_evlyn
      Sophomore
      5 years ago

      Thank you so much for the information,  Maratsade  That gives me a good place to start.  I was looking for a new ISP when I decided to check back here for an answer,   

      I did send a private message to Liz. 

       

      Hopefully, I can get an answer  before I have to make a decision to get a new ISP,  who can do my job tomorrow.   He is calling me back for my answer at 2:30 PM this afternoon.  Thanks for your help.

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        You're welcome, and good luck either way! I hope this gets resolved for you quickly. 

         

        jimmie_evlyn wrote:

        Thank you so much for the information,  Maratsade  That gives me a good place to start.  I was looking for a new ISP when I decided to check back here for an answer,   

        I did send a private message to Liz. 

         

        Hopefully, I can get an answer  before I have to make a decision to get a new ISP,  who can do my job tomorrow.   He is calling me back for my answer at 2:30 PM this afternoon.  Thanks for your help.

         

         

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning jimmie_evlyn,

     

    Thanks for reaching out, I've just responded to your PMs to address your concerns.  Please check your private messages (PM) in the top right corner of the community page .

     

    Thanks,

    Liz

    • jimmie_evlyn's avatar
      jimmie_evlyn
      Sophomore
      5 years ago

      Thank you very much for your help,  and  .  You have been a big help to me.           

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi jimmie_evlyn,

         

        You're very welcome! Please don't hesitate to contact us again if you have any other concerns.

         

        -Liz