Forum Discussion

JosBowers's avatar
JosBowers
New Poster
5 years ago

Need to terminate service immediately, not looking for abuse.

Hi - I've called and held for over an hour. I am currently on 49th minute on chat with nothing but auto-responders. I need to terminate HughesNet service due to death of family member that paid for the service. On the bright side, hopefully providing more bandwidth for those that need it. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    JosBowers 

     

    The only way you can terminate service is by phone.  You should call 866-347-3292.

     

    Right now the reps are VERY busy, so you may have to call back later. 

     

    Edit:  I should add that, if you can get through, your hold time may be extensive, as you've discovered, unfortunately.  :(  

     

    I'm sorry for your loss.