New Customer...and now I'm freaked out...
Hello there. My name is Matt. We just started with HughesNet here in Iowa just a few days ago because my mom/Roxanne wanted Dish TV. We asked what internet they used, so they said Hughesnet. We knew ...
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No...it didn't really help. I know you're trying to be nice and I thank you for it. But the response just made me even more freaked out.
So watching videos is 'maybe and maybe not'. That's disappointing to read. Skype is like a question mark/maybe? So I might not even be able to talk with a friend via voice call on skype?Tech Support does cost which is disappointing (I would understand if it was something that I did to cause it)...also, it'd be kind of hard to go on here to ask if the internet is out (can't really get on here to ask if no internet). I just don't have the time in my life to constantly check data usages because of the Dish TV. You said many on here are satisfied but the only positive customer I've seen on here is you, granted I would love to hear more from the other positive customers. So if any of them read this, please feel free to answer.
I'm not trying to be rude about this. It's just these guys now kinda scare me for the next 2 years.
roehleriowawrote:Tech Support does cost which is disappointing
Many people who have experienced a technical support issue have had their service fixed without it costing them a dime. Not all technical issues require a tech visit, and not all tech visits cost the customer when a tech visit is required.
roehleriowawrote:it'd be kind of hard to go on here to ask if the internet is out (can't really get on here to ask if no internet).
Not all tech support issues cause you to not be able to get online. And some people have alternate means of being able to go online if their HughesNet is down. If you don't, you'd have to call tech support in that event.
roehleriowawrote:You said many on here are satisfied but the only positive customer I've seen on here is you
This is a support site, not a review site, but keep reading. There are plenty of posts scattered throughout where people have talked about their good experience with this service.
roehleriowawrote:Skype is like a question mark/maybe? So I might not even be able to talk with a friend via voice call on skype?
I've never been in FAP, so I can't say with any certainty what will and what won't still work. Secondly, every beam is different, as is everyone's experience, and what works for one person many not necessarily work for another. There's no hard and fast rule of what will or won't work, especially while someone is in FAP. The idea is to not go into FAP in the first place. FAP speed can be "As low or lower than 1Mbps", so there's no guarantee that you'll even see 1.5Mbps while in FAP.
But, here's the sad thing. Dish only suggested HughesNet because that's who they often partner/bundle with, but a Dish receiver will work with any ISP as long as it has adequate speed. Though I'm sure you know this by now, if your area has access to ground based internet, like cable or fiber, or even high speed DSL, that's probably what you should have gone with. :(
Wasn't really my choice. It was her choice. I wasn't there when she did it & I found out until later. She's much older and she doesn't know much about these things and pretty much the Dish TV guy sweet talked her into HughesNet without telling her anything bout what hughesnet even was. She didn't even know it was another dish they had to install into the roof until they came out, cause the guy on the phone told her nothing. Guess I'll just have to save up money to cancel, which will take time. And yes, I understand it's at least $400 to terminate let alone needing to send the stuff back...so guess I have to start saving.
