Forum Discussion

CNS's avatar
CNS
Sophomore
5 years ago

EMAIL not going out from emClient

In recent days or a week or so my email is not going out from using the emclient email client. I am able to receive email.  It fails for 2 different accounts but worked recently and I have made no changes.

 

I can send hughesnet email from webmail and from my cell phone.

 

I can send gmail, and other mail, from emclient.   Just not hughesnet email.

 

SMTP is configured for port 587

 

Please help.

email
Performance
smtp
  • CNS's avatar
    CNS
    5 years ago

    It looks like the email client has recommended a solution that works, and appears to be working now.

    One of the options in the SMTP setup is "Use SSL on a special legacy port".

     

    I'm not sure what the means, in detail, but it worked when changed.


    Thanks for everyone's help and for your patience with my ignorance.

    • CNS's avatar
      CNS
      Sophomore
      5 years ago

       I will do that.  Although emClient works fine for other non-hughesnet accounts, which seems to eliminate emClient as the culprit.  I will, however, include it there.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Yes, you may be right and it may be the HN connection, but I imagine other people on that site may be on satellite and may be able to help.  I hope others here on this site will chime in; they may know much more than I do, so keep checking!  

  • CNS's avatar
    CNS
    Sophomore
    5 years ago

    these error messages:

    both with and without SSL security enabled

    8:13:31 AM "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."
    8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
    8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
    8:13:31 AM at MailClient.Commands.Command.Process(WorkerStatus status)

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      This is beyond my knowledge of this stuff.  I wonder if MarkJFine could translate what this all means.  EDIT: Again, you may want to post these errors on the product's website.

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Honestly, I don't understand the problem if the SSL port being used is the one specified. I have no issues using any of the standard clients here.

         

        For HughesNet POP (I don't recommend using IMAP):
        POP incoming: mail.hughes.net, 995

        POP outgoing: smtp.hughes.net, 465

        For anyone else, you'd have to consult their instructions.

         

        Other than that, the developer of the client may not have allowed for enough of a timeout window. That sometimes happens as well and might not account for latency on satellite.